At Attire Villa, we strive to provide the best shopping experience for our customers and their beloved pets. We understand that sometimes returns or exchanges may be necessary, and we want to make the process as convenient and straightforward as possible. Please read our return and exchange policy below to understand the guidelines and procedures.

  1. Eligibility for Returns and Exchanges
    1. We accept returns and exchanges within 7 days from the date of delivery.
    2. The item must be unused, in its original condition, and in the original packaging.
    3. Personalized or custom-made items are not eligible for return or exchange unless there is a manufacturing defect or error on our part.
  2. Return Process
    1. To initiate a return, please contact our customer support team within 7 days of receiving your order. You can reach us via email at info@attirevilla.com or by calling our dedicated helpline.
    2. Provide your order details, including the order number, item(s) to be returned, and the reason for the return.
    3. Our customer support team will guide you through the return process and provide you with a return authorization, along with instructions on how to return the item(s).
    4. Please ensure that the item(s) are securely packaged to prevent any damage during transit.
  3. Exchange Process
    1. If you would like to exchange an item for a different size, color, or variant, please contact our customer support team within 7 days of receiving your order.
    2. Provide your order details, including the order number, item(s) to be exchanged, and the reason for the exchange.
    3. Our customer support team will guide you through the exchange process and provide you with an exchange authorization, along with instructions on how to return the item(s).
    4. Once we receive the returned item(s), we will process the exchange and ship the replacement item(s) to you.
  4. Refunds
    1. For eligible returns, we offer refunds in the original form of payment or store credit, depending on your preference.
    2. Refunds will be processed within 7 business days after we receive the returned item(s) and verify their condition.
    3. Please note that shipping fees and any applicable taxes or duties are non-refundable.
  5. Return Shipping
    1. The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or error on our part.
    2. We recommend using a trackable shipping service and insuring the package, as we are not responsible for lost or damaged returns in transit.
  6. Damaged or Defective Items
    1. If you receive a damaged or defective item, please contact our customer support team immediately, providing details and supporting photographs if possible.
    2. We will arrange for a return or exchange, and cover any associated shipping costs.
  7. Non-Returnable Items
    – The following items are non-returnable:
    1. Personalized or custom-made items (unless there is a manufacturing defect or error on our part).
    2. Perishable goods, such as food or treats.
    3. Used or worn items.

We encourage you to review our shipping policy for information on delivery times, shipping methods, and costs.

If you have any questions or need further assistance regarding our return and exchange policy, please don’t hesitate to contact our customer support team. We are here to help!